By Admire Chitsungo
The Zimbabwe Republic Police (ZRP) has renewed its commitment to improving service delivery following the relaunch of its Client Service Charter, with police urging communities to strengthen cooperation with law enforcement in preventing crime.
The relaunch was held at Father Flower Educational Network Ngezi Institute and was attended by police officers, community leaders, business representatives, church leaders, government officials, learners and residents.
Speaking on behalf of the Officer Commanding Police Kadoma District, Chief Superintendent Musiyalela Mwezi, Superintendent Aaron Mavhudzi said the Charter reaffirmed the police’s commitment to providing professional, transparent and accountable services.
Chief Superintendent Mwezi said the Charter outlines the minimum standards members of the public should expect when interacting with the police.
“The Charter is far more than a document. It is a solemn pledge to every person within Kadoma District. We are committed to ensuring that every client receives quality service,” he said.
He said under the Charter, Grade A emergency calls in urban areas are expected to receive a response within 10 minutes, while Grade B cases should be attended to within three hours.
Chief Superintendent Mwezi acknowledged that the police had received complaints regarding service delivery and said the organisation was working to improve public confidence through professionalism, integrity, transparency and accountability.
He encouraged members of the public to report criminal activities, participate in neighbourhood watch programmes and support Crime Liaison Committees.
“When you see something, say something. No piece of information is too small. Together, we can create a safe and secure Kadoma District,” he said.
Chief Superintendent Mwezi also urged police officers to uphold the organisation’s core values of professionalism, respect, integrity and impartiality in their interactions with the public.
He said the force was adopting modern technology, including body-worn cameras, speed monitoring devices and surveillance cameras, to improve accountability and service delivery.
He also appealed for greater public cooperation in combating corruption and reducing crimes such as murder, robbery, stock theft and assault.
Father Flower Educational Network Director General Dr Jimmy Lemekani-Waya, a former police officer, said his experience in the Zimbabwe Republic Police had shaped his leadership and professional values.
“I remain grateful to the Zimbabwe Republic Police because it moulded me into the person I am today. The discipline, integrity, leadership and commitment to service that I learnt during my years in the police continue to guide me in leading Father Flower Educational Network,” he said.
Dr Lemekani-Waya also welcomed the turnout at the event, saying it reflected the importance of collaboration between educational institutions, the police and the wider community.
“The large turnout reflects the confidence that people have in both the school and the Zimbabwe Republic Police. Together, we can continue to build peaceful, disciplined and law-abiding communities where our children can thrive,” he said.
The relaunch was attended by the Officer in Charge of ZRP Kadoma Central, Chief Inspector Muchapararwa, officials from the Ministry of Primary and Secondary Education, members of the Crime Liaison Committee, Business Against Crime, the Stock Theft Committee, church representatives, traditional and community leaders, staff and learners from Father Flower Educational Network, and members of the public.
