By Flata Kavinga
The Officer Commanding Police Midlands Province Commissioner Patson Nyabadza has called on officers to uphold professionalism, respect, integrity and impartiality in the discharge of their duties.
Nyabadza made the remarks during the 2026 Zimbabwe Republic Police Midlands Province Client Service Charter Reinvigoration held at Gokwe Centre.
Addressing police officers and members of the public, Nyabadza said the charter represents a renewed commitment by the police to serve communities transparently and accountably.
“This is the standard and our promise to you,” he said. “But the covenant by its very nature is a two-way engagement.”
He urged residents to play their part in maintaining peace and security by sharing information with law enforcement.
“When you see something, say something. I repeat, when you see something, say something,” Nyabadza said. “Do not dismiss a piece of information as too petty. In the great tapestry of community safety, every thread counts.”
He encouraged members of the public to join neighbourhood watch committees and to engage with officers in a spirit of mutual respect.
“Treat our officers with the courtesy you wish to receive. See them not as an occupying force, but as your sons, your daughters, your brothers and sisters who have chosen service to the nation,” he said.
Turning to officers, Nyabadza described them as “guardians of this new covenant” and challenged them to embody the values enshrined in the charter.
“Professionalism, respect, integrity and impartiality must be the blood that runs through our veins,” he said. “We are the most visible arm of government. Let us be the face of hope, not of fear. Be the face of justice, not of judgment. Be the solution, not an obstacle.”
Nyabadza announced that police officers on deployment would soon be required to wear visible name badges as part of efforts to enhance accountability. He also said the force had introduced body-worn cameras.
“This is a decisive action that brings integrity out of the shadows, encouraging open, accountable and professional policing. The gadgets serve both as a deterrent to misconduct and a shield for honest officers,” he said.
He urged members of the public to report any misconduct by officers and to make use of the phone numbers and social media platforms outlined in the Client Service Charter.
“Hold your police service accountable. When we meet our standards, commend us, but when we fall short, challenge us,” Nyabadza said.
He added that constructive feedback would help strengthen the organisation and build public trust.
The Client Service Charter outlines service standards, complaint handling mechanisms and channels for community engagement as the police seek to deepen collaboration with residents in tackling crime across the province.
